Refund policy

Return and Refund Policy

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (EU Consumer Rights Directive).

To exercise this right, notify us at info@veriastudio.com before the 14-day period expires. You may use the standard withdrawal form, but it is not mandatory.

Once you have notified us, you must return the goods within 14 days. Return shipping costs are your responsibility unless we agree otherwise.

We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods or proof of return — whichever comes first. We will use the same payment method you used for the original transaction.

Exceptions: The right of withdrawal does not apply to custom-made or personalized products, sealed goods that are not suitable for return due to health or hygiene reasons (if unsealed after delivery), or digital content that has been accessed.